Privacy Policy

1. Data We Collect

We collect minimal data necessary to provide and secure our services:

• Email Address: Collected during purchase or trial signup for account management and support.
• NinjaTrader Machine ID: Collected when you activate an indicator to tie the license to your specific hardware.
• Usage Logs: Basic information about license refreshes (heartbeats) to prevent unauthorized use.
• Transaction Data: Handled by Gumroad (Merchant of Record). We do not store your full credit card details, and payment details are handled by Gumroad and its payment processors.

2. How We Use Your Data

Your data is used specifically for:

• Verifying your license and preventing software piracy.
• Providing technical support and responding to inquiries.
• Sending critical product updates or security alerts.
• Occasional marketing communications (which you can opt-out of at any time).

3. Data Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties. This does not include trusted third parties who assist us in operating our website and conducting our business, such as payment processors, so long as those parties agree to keep this information confidential.

4. NinjaTrader Machine ID

Important: Our licensing system requires the collection of your NinjaTrader Machine ID. This is a unique identifier provided by the NinjaTrader platform. This ID is used solely for the purpose of ensuring that your license is being used on the authorized number of machines.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Our licensing server uses industry-standard encryption and secure database practices to protect your data.

6. Your Rights & GDPR (EU Users)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). WickLabs aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

In certain circumstances, you have the following data protection rights:

• The right to access, update or delete the information we have on you.
• The right of rectification.
• The right to object.
• The right of restriction.
• The right to data portability.
• The right to withdraw consent.

7. Cookies Policy

We use essential cookies to provide and secure our services.

• Essential Cookies: These are necessary for the website to function, specifically for managing your session and license authentication.
• Preference Cookies: We may use cookies to remember your preferences (such as theme or language).

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.